Fiore Stone, Inc., the manufacturer of Al's Garden Art, offers
a one year manufacturers warranty facilitated by the dealer.
Replacements and/or warranty orders are placed with authorized
retailers. In all cases we require pictures or inspection of the
item(s) to identify the item/color and to ensure the products is
determined defective under the limited warranty policy. Warranty
items are offered F.O.B. from the factory in North Las Vegas, Nevada. Freight
charges are covered only when the replacement(s) are shipped via
company trucks on a routine delivery our store.
Generally, Fiore Stone ships qualified orders in about 4 to 6 weeks.
 Warranty
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FOUNTAIN PLACEMENT A fountain assembly
sheet, fittings as well as tubing are included for each
fountain type. Contact your dealer if you did not receive
all necessary pieces. Copies of assembly sheet are available
under assembly instructions.
All fountains can have some amount of over splash regardless
of style or design. Placement location of any fountain
is the sole responsibility and liability of the purchaser.
Al's Garden Art produces two types of fountains: Pedestal
and Basin styles and each have their own installation
requirements. PEDESTAL TYPE FOUNTAINS should be placed
on a solid surface like concrete, brick pavers or an
optional matching fountain skirt. Most pedestals are
hollow inside and rain and/or sprinklers may erode the
soil underneath, jeopardizing the fountain's stability.
BASIN FOUNTAINS - must
be placed on a soft surface like sand or gravel. If
a basin type fountain is to be installed on a hard surface
like concrete or tile, a 1" to 1½" layer of sand must
be applied over the surface. This will help with leveling
by allowing the basin to settle and be completely supported,
reducing the risk of possible stress fractures caused
by the added weight of water and fountain components
inside the basin. This sand should be grouted after
the installation. Basins come in various sizes and shapes.
Most basins have a 1" coupling (or hole) near the center
that a rubber grommet fits in. The pump's power cord
runs through this, and out beneath the basin. Placing
a sweep of minimum 1½" conduit or PVC underneath the
basin from the center out to the edge or to the power
source is a smart consideration. This will prevent major
dismantling should the pump need to be replaced. Please
consult an electrician regarding local code requirements.
PEDESTAL STYLE FOUNTAINS - Place pedestal/base
style fountains on a firm, level foundation. If the
fountain or statue is to be placed on dirt, a 24" concrete
stepping stone is recommended to avoid erosion. Most
pedestals are hollow inside and splash, rain and/or
sprinklers may wash away dirt and cause your fountain
or statue to tumble.
WALL FOUNTAINS - can be configured
as either pedestal or basin style fountains. All wall
fountains must have a solid wall support such as a brick
or stucco wall with studs (drywall or plywood will not
provide adequate support). All wall fountains are recommended
to be secured with a brackets to mount top components firmly
to a wall structure. Generally wall fountains allow for the power
cord to escape from behind between the wall and the
fountain. Small hanging-style wall fountains need to
be mounted using proper heavy duty attachments for the
structure to which they are being mounted. Consult your
local hardware store regarding hardware, weight of the
item and your wall material. Keep fountain bowls filled
to proper level to maintain proper operation of the submersible pump.
It is not recommended that fountains be left running during the night or when not at home as the water level cannot be monitored. NEVER LET THE FOUNTAIN RUN DRY!!! Lack of water will burn out the
pump. The rule of thumb is that if a fountain runs for eight hours at a time you are bound to have to add more water to it. Check for leaks. First fill your fountain to the brim. Do not operate the fountain. If your fountain
is leaking, the water level in the fountain will be lower and the ground around the fountain will be wet. Before you perform this test, you should turn off any sprinklers around the fountain as not to confuse the
area's wetness. If no moisture, do you have pets? You could very well be loosing water due to thirsty pets.
Clean with a soft cloth and treat water seriously and preserve your fountain finish with Fiore Stone Water Clarifier.
 All water contains minerals which will remain whenever water evaporates, Also known as mineral deposits, these elements, over time, develop a white sheen covering the original finish. Do not use any abrasive that can damage the applied finish. To prevent mineral buildup, we highly recommend Fiore Stone Water Clarifier (AG-60). Only a few drops per gallon of AG-60 Fiore Stone Water Clarifier every two to three weeks will prevent most fountain finished discoloration while also maintaining crystal clear water.
NEVER USE HARSH CHEMICALS! Bleach, chlorine or other harsh chemicals will break down limestone carbonite, the chemical process that binds cement and can severely damage the surface of the concrete typically around areas of moving water and the underside of bowls.
READ ALL INFORMATION supplied with your pump regarding
its proper care and cleaning. Always plug the pump into
a properly grounded junction box with a GFI receptacle.
PROTECT FROM FREEZING.
It is best to store concrete items indoors. DO NOT allow
water to collect and freeze in the bowls. Cracking will
occur. Small hairline surface stress cracks are common
to all concrete products due to the natural weathering
and outdoor temperature changes. There are no manufacturer
warranties against that occurrence.
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Q. Do I need a water supply
for the fountain?
Q.
Does the pump use a lot of electricity?
Q. Can
I order this fountain in a different color?
Q.
Do I need to use chemicals to treat the water?
Q.
Can pieces be ordered individually should a component
need replacement?
Q.
Can the design of a fountain be changed?
Q.
Is there a warranty?
Q.
Can my fountain withstand freezing temperatures?
Q.
Why should I purchase a fountain from Al's Garden Art?
Q. Do I need a water supply for
the fountain?
A. No - the fountain is self-contained and the water
is circulated by a submersible pump.
Q. Does the pump use a
lot of electricity?
A. No - about the same as a light bulb.
Q. Can I order this fountain
in a different color?
A. Yes - most dealers can accommodate special orders.
Speak with the store manager about lead-times. Al's
ships qualified orders within 3 to 4 weeks.
Q. Do I need
to use chemicals to treat the water?
A. Yes - Clean water is obviously the best way to maintain
a beautiful water feature. Recommended are product such
as Fountec to prevent algae growth and Protec to prevent
the buildup of mineral deposits often found in hard
water. Never use bleach!
Q. Can pieces be
ordered individually should a component need replacement?
A. Yes - Your Al's Garden Art dealer can specify each
component of any fountain. Each component piece is identified
in our dealer catalog and weights and measurements are
available.
Q. Can the
design of a fountain be changed?
A. Components can be configured to alter the fountain
style. However, because all pieces are cast from molds
individual designs can not be altered.
Q. Is there
a warranty?
A. Yes - Al's Garden Art offers a one year limited warranty
on all concrete and pump products. Inquire with your
dealer if the pump offered is supplied by Al's Garden
Art. Some dealers carry their own line of pumps.
Q.
Can my fountain withstand freezing temperatures?
A. Yes, as long as it is dry. Fountains need to be emptied
and covered with plastic or a waterproof tarp to prevent
freezing and possible pitting of the surface caused
by standing water.
Q. Why
should I purchase a fountain from Al's Garden Art?
A. Al's Garden Art is a third-generation family owned
business that has been making concrete fountains and
statuary for over 50 years.
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Is there enough water in the fountain?
Many require a full water level to operate
properly.
Is the plastic tubing kinked, blocking the water flow?
Did the circuit breaker go off?
Is there debris, leaves, mineral buildup, etc. blocking
the intake to the pump?
Is there an "airlock" in the pump?
Plug and unplug the pump several times to clear it or
pour water into the tubing.
Is the propeller in the pump turning?
Consult manufacturer's directions for servicing supplied
with the pump.
Possible leakage?
Check for leaks by filling the fountain without operating
the pump. If you do not see water around the base, it
might be splash out on a windy day or a thirsty pet!
Excess splash?
In some cases water clings to lips or spillways, causing
water to fall erratically. Applying a small amount of
clear silicone at those points where water is designed
to fall could help water release from the lip in a continuous
pour and reducing splash. Simply place a small amount
of silicone on your finger and lightly apply by pulling
down, creating an up-side-down teardrop for water to
follow.
*Never allow water collected in your fountain to freeze*
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A fountain assembly sheet, fittings as well as tubing are included for each fountain type. Contact your dealer if you did not receive all necessary pieces. In order to identify which assembly sheet is appropriate for a specific fountain it is best to locate the item through the product search feature. Installation sheets are based on the overall design style of a fountain.
Type A Instructions for basic pedestal type fountains
Type B Instructions for most bowl and pedestal type fountains
Type C Instructions for all basin type fountains
Type D Instructions for cascade type fountains
Type E Instructions for most wall type fountains
Type F Instructions for all fountains with AG-46ST
Type G Instructions for all 3210 Fiore Pond -FRB and -FRG fountains
Type O Instructions for all fountains with octagon bowl
Yosemite Fountain Instructions
Extra Large Lion Fountain Instructions
Bracci Basin Instructions
2088 for Four Seasons Fountain with 98" basin
2087 for Venetian Fountain with 98" basin
2121-FP and 2121-F Cascade Fountains
2128-F Rainbow Falls Fountain Addendum to Type D
Submersible Pump Manuals
AAP 160 G.P.H. (Mag-Drive) 16' Cord
ABP 350 G.P.H. (Mag-Drive) 16' Cord
ACP 3,500 G.P.H. (Mag-Drive) 16' Cord
ADP 2,500 G.P.H. (Mag-Drive) 16' Cord
AGP 100 G.P.H. (Mag-Drive) 6' Cord
AHP 5,000 G.P.H. (Direct-Drive) 16' Cord
AJP 440 G.P.H. (Mag-Drive) 16' Cord
ALP 130 G.P.H. (Mag-Drive) 16' Cord
Submersible Light Manuals
AG-80 Four Light Kit (4 x 10W Lights with 60W Transfomer and night-time sensor)
AG-83 Transformer For Lights (60W with night-time sensor)
AG-86 Single Light Kit (10W with 60W Transformer and night-time sensor)
AG-136 Single Light Kit with 10W Transformer
AG-137 Double Light Kit with 20W Transformer
AG-138 Triple Light Kit With 30W Transformer
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Al's Garden Art supplies dealers with pumps and accessories
as an option. Some dealers may purchase accessories
in bulk from third party suppliers. Best would be to
speak with the person in charge of ordering fountains
and statuary regarding availability and ordering schedules.
Authorized Al's Garden Art dealers can order replacement
parts, pumps and accessories and arrange shipment via
our truck, regular mail as well as UPS. In many cases
dealers would simply extend the cost of shipping and
handling and reserve the option to ship these items
direct to your home.
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Whenever possible your local dealer is the best source
for information regarding fountains and statuary. Al's
Garden Art does provide direct customer support and
we are committed to provide you with the best customer
experience. Please refer to the Contact Us page for
the appropriate contact information.
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